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Fertility Centers of Illinois - provider profile and satisfaction report


Locations: Glenview, IL, USA
Contact: Mark Walker
Email: mark.walker@integramed.com
Phone: 847-832-6840

To find out if this provider participates in our Gay Parenting Assistance Program (GPAP), please see the summary table of our Directory.


  IVF clinic?
  Surrogacy agency?
  Egg donation?
  Law firm?


Year founded:


Ratings and reviews - from our Surveys

Disclaimer / terms of use

Fertility clinic satisfaction - overall score (out of 10)

  Clinic score
Count: 32
Not Applicable: 0

Clinic experience

  Clinic rating
Quality of medical services (contribution to the success of journey)
Count: 33
Not Applicable: 0
Responsive, informative and supportive
Count: 33
Not Applicable: 0
Egg donor options, screening and matching
Count: 18
Not Applicable: 0
Gay friendly and knowledgeable
Count: 25
Not Applicable: 0
Accommodation of international parents
Count: 12
Not Applicable: 0

Clinic recommendation rate

Value Percent  
Yes 97.0%
No 3.0%
Total Responses 33
Average 1.0

Clinic reviews and comments

All of them are very professional. They can be a bit distant, but professional nonetheless.
Clinique très efficace et professionnelle. Beaucoup de patients.
Dr Kaplan and his team have been excellent
Dr. Kaplan and his staff were great.
another great place smooth and supportive the whole way
The only reason I gave 9 stars rather than 10 for "gay friendly and knowledgeable" is that it never really came up. I guess that counts as friendly and knowledgeable since it was a non-issue in the entire process, but "knowledgeable" is hard to evaluate in those circumstances.
FCI did a great job. Excellent health care providers. Great communication, very patient friendly. Multiple locations in Chicago for ease of access for surrogate and egg donor.
Everyone did a excellent job at the fertility center overall was a little disorganized for our expectations but Dr. Kaplan was a gentleman.
Working with Dr. Kaplan and his lab was much more comfortable than I expected. I was updated on the development of my embryos and given the results of the genetic testing very quickly. I didn't know what to expect, and thought I'd be hearing all kinds of medical jargon that didn't mean anything to me, but they were really helpful and walked me through the parts I didn't understand. The testing was well worth the money and I have normal embryos stored there that I may use in the future if I decide to try for another child. I have recommended Dr. Kaplan to others, one of whom has also had a child from this lab, and I don't regret the recommendation.
FCI was amazing along with Dr. Kaplan. Simply fantastic people full of knowledge and support. So happy with this decision and would recommend them to everyone!
The coordination and knowledge of the staff was excellent. One oddity I experienced was that the appointment time was scheduled on transfer day for some time between 6:30am and 11am, which was not an appreciation of our time, especially since we were flying to and from NY. Upon asking for a better time estimate, and suggesting this made things feel uncoordinated from a patient perspective. I got a rather defensive email from Dr. Kaplan regarding how highly scientific and sophisticated the setup was and that he understood I might not be expected to know this because "this wasn't my field." (I didn't tell him I went to medical school, which might have made him more conscientious of his patronizing behavior.) This issue was one of office time management, not a request for being talked down to. Also, the third surrogate we used who was successful and whose body was stellar for surrogacy was initially not cleared by Dr. Kaplan for reasons other physicians seemed overly cautious. This was annoying given that we were at the time on a third surrogate after the first two were the ones that had much less ideal characteristics.
Hemos hecho dos ciclos exitosos a la Primera. El primero Dio como reultado a nuestra hija Victoria. El Segundo fue hace unas semanas, nuestra surto esta de 11 semanas de embarazo.

Journey statistics for service provider

Number of IVF / IUI cycles done until journey resulted in a birth

Value Percent   Count
One 73.3%
Two 10.0%
Three 10.0%
Four 3.3%
Five 3.3%
  Total 30
Total Responses 30
Average 1.5

Type of transfer that resulted in pregnancy (if done IVF)

Value Percent  
Egg donation - fresh 28.1%
Egg donation - frozen / egg bank 28.1%
Frozen embryo transfer (from your previous cycle) 40.6%
Embryo donation (Embryos donated by other parents) 3.1%
Total Responses 32

Known / Anonymous egg donation

Value Percent   Count
Unknown 51.7%
Known 31.0%
Other 17.2%
  Total 29
Total Responses 29
Responses "Other" Count
Left Blank 28
Anonymous but open to possibility of meeting someday 1
Semi opem 1
it was myself 1
semi anonyme 2

Egg donation source

Value Percent   Count
Intended mother (no donor) 9.7%
Surrogacy agency 61.3%
Independent Egg donation agency 22.6%
Fertility clinic 6.5%
  Total 31
Total Responses 31

Demographics / family makeup

Gay / straight

Value Percent   Count
LGBT 77.4%
Straight 22.6%
  Total 31
Total Responses 31


Value Percent   Count
United States 53.1%
Spain 28.1%
Argentina 6.3%
France 6.3%
Switzerland 3.1%
United Kingdom 3.1%
  Total 32
Total Responses 32