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Fertility Centers of Illinois - provider profile and satisfaction report

www.fcionline.com

Locations: Glenview, IL, USA
Contact: Mark Walker
Email: mark.walker@integramed.com
Phone: 847-832-6840


To find out if this provider participates in our Gay Parenting Assistance Program (GPAP), please see the summary table of our Directory.

Services:

  IVF clinic?
  Surrogacy agency?
  Egg donation?
  Law firm?


 

Year founded:
Employees:


 


Ratings and reviews - from our Surveys

Disclaimer / terms of use


Fertility clinic satisfaction - overall score (out of 10)

  Clinic score
Overall
(8.97)
Count: 36
Not Applicable: 0

Clinic experience

  Clinic rating
Quality of medical services (contribution to the success of journey)
(9.49)
Count: 37
Not Applicable: 0
Responsive, informative and supportive
(8.81)
Count: 37
Not Applicable: 0
Egg donor options, screening and matching
(8.45)
Count: 22
Not Applicable: 0
Gay friendly and knowledgeable
(9.17)
Count: 29
Not Applicable: 0
Accommodation of international parents
(7.79)
Count: 14
Not Applicable: 0

Clinic recommendation rate

Value Percent  
Yes 97.3%
No 2.7%
 
Statistics
Total Responses 37
Average 1.0

Clinic reviews and comments

Response
All of them are very professional. They can be a bit distant, but professional nonetheless.
Clinique très efficace et professionnelle. Beaucoup de patients.
Dr Kaplan and his team have been excellent
Dr. Kaplan and his staff were great.
another great place smooth and supportive the whole way
The only reason I gave 9 stars rather than 10 for "gay friendly and knowledgeable" is that it never really came up. I guess that counts as friendly and knowledgeable since it was a non-issue in the entire process, but "knowledgeable" is hard to evaluate in those circumstances.
FCI did a great job. Excellent health care providers. Great communication, very patient friendly. Multiple locations in Chicago for ease of access for surrogate and egg donor.
Everyone did a excellent job at the fertility center overall was a little disorganized for our expectations but Dr. Kaplan was a gentleman.
Working with Dr. Kaplan and his lab was much more comfortable than I expected. I was updated on the development of my embryos and given the results of the genetic testing very quickly. I didn't know what to expect, and thought I'd be hearing all kinds of medical jargon that didn't mean anything to me, but they were really helpful and walked me through the parts I didn't understand. The testing was well worth the money and I have normal embryos stored there that I may use in the future if I decide to try for another child. I have recommended Dr. Kaplan to others, one of whom has also had a child from this lab, and I don't regret the recommendation.
This IVF center is great. Dr. Kaplan took care of my case. He is an experienced and professional doctor. Everything ran so smooth andsuccessful with egg retrieval, IVF, embryo selection and embryo transfer etc. Both the nurse and the coordinator are nice and supportive. I love them.
The medical treatment was excellent and our first transfer was successful. Dr. Kaplan is the best. But we did not feel FCI was very gay-friendly or responsive. In particular, one of the billing people treated us terribly when it came to our insurance. She would not respond to emails or calls, and she refused to acknowledge that our insurance would cover the egg donor's medical expenses, even though we had a letter from our insurance company telling her that they would. She was openly hostile when we spoke on the phone. It was completely irrational, and we think she treated us that way because she was homophobic. Also, in the rooms where men provide sperm samples, there is only heterosexual "graphic materials," which we found strange given the number of gay men presumably using their services. It's a minor issue, but it made us feel very "other" in that situation.
FCI was amazing along with Dr. Kaplan. Simply fantastic people full of knowledge and support. So happy with this decision and would recommend them to everyone!
The coordination and knowledge of the staff was excellent. One oddity I experienced was that the appointment time was scheduled on transfer day for some time between 6:30am and 11am, which was not an appreciation of our time, especially since we were flying to and from NY. Upon asking for a better time estimate, and suggesting this made things feel uncoordinated from a patient perspective. I got a rather defensive email from Dr. Kaplan regarding how highly scientific and sophisticated the setup was and that he understood I might not be expected to know this because "this wasn't my field." (I didn't tell him I went to medical school, which might have made him more conscientious of his patronizing behavior.) This issue was one of office time management, not a request for being talked down to. Also, the third surrogate we used who was successful and whose body was stellar for surrogacy was initially not cleared by Dr. Kaplan for reasons other physicians seemed overly cautious. This was annoying given that we were at the time on a third surrogate after the first two were the ones that had much less ideal characteristics.
Hemos hecho dos ciclos exitosos a la Primera. El primero Dio como reultado a nuestra hija Victoria. El Segundo fue hace unas semanas, nuestra surto esta de 11 semanas de embarazo.



Journey statistics for service provider

Number of IVF / IUI cycles done until journey resulted in a birth

Value Percent   Count
One 72.7%
24
Two 12.1%
4
Three 9.1%
3
Four 3.0%
1
Five 3.0%
1
  Totals 33
Statistics
Total Responses 33
Average 1.5

Type of transfer that resulted in pregnancy (if done IVF)

Value Percent  
Egg donation - fresh 27.8%
Egg donation - frozen / egg bank 30.6%
Frozen embryo transfer (from your previous cycle) 38.9%
Embryo donation (Embryos donated by other parents) 2.8%
 
Statistics
Total Responses 36

Known / Anonymous egg donation

Value Percent   Count
Unknown 54.6%
18
Known 30.3%
10
Other 15.2%
5
  Totals 33
Statistics
Total Responses 33
Responses "Other" Count
Left Blank 32
Anonymous but open to possibility of meeting someday 1
Semi opem 1
it was myself 1
semi anonyme 2

Egg donation source

Value Percent   Count
Intended mother (no donor) 8.6%
3
Surrogacy agency 62.9%
22
Independent Egg donation agency 20.0%
7
Fertility clinic 8.6%
3
  Totals 35
Statistics
Total Responses 35



Demographics / family makeup

Gay / straight

Value Percent   Count
LGBT 80.0%
28
Straight 20.0%
7
  Totals 35
Statistics
Total Responses 35

Countries

Value Percent   Count
United States 52.8%
19
Spain 27.8%
10
France 8.3%
3
Argentina 5.6%
2
Switzerland 2.8%
1
United Kingdom 2.8%
1
  Totals 36
Statistics
Total Responses 36