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Pacific Fertility Center-Los Angeles - provider profile and satisfaction report

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www.pfcla.com

Locations: Los Angeles, CA, USA
Contact: Vicken Sahakian
Email: drsahakian@gmail.com
Phone: 310.209.7700


To find out if this provider participates in our Gay Parenting Assistance Program (GPAP), please see the summary table of our Directory.

Services:

  IVF clinic?check12.png
  Surrogacy agency?
  Egg donation?
  Law firm?


 

Year founded: 1992
Employees: 30


 


About Pacific Fertility Center-Los Angeles:*

We can trace our roots to the introduction of in-vitro fertilization into mainstream medicine. Pacific Fertility Center-Los Angeles (PFCLA) was founded more than a decade ago by the team that pioneered the nation’s first private in-vitro fertilization center. Since that time, our physicians have introduced a number of innovations in the treatment of infertility, and we have been at the vanguard in defining standards of care and accountability. We’re proud to note that today more than 4000 children across the world owe their conception to the treatment their parents received at our centers.

* This description was provided by the service provider.

 


 


Ratings and reviews - from our Surveys

Disclaimer / terms of use


Fertility clinic satisfaction - overall score (out of 10)

  Clinic score
Overall
(8.56)
Count: 52
Not Applicable: 0

Clinic experience

  Clinic rating
Quality of medical services (contribution to the success of journey)
(9.00)
Count: 52
Not Applicable: 0
Responsive, informative and supportive
(8.23)
Count: 52
Not Applicable: 0
Egg donor options, screening and matching
(8.50)
Count: 34
Not Applicable: 0
Gay friendly and knowledgeable
(9.11)
Count: 47
Not Applicable: 0
Accommodation of international parents
(8.03)
Count: 29
Not Applicable: 0

Clinic recommendation rate

Value Percent  
Yes 90.4%
No 9.6%
 
Statistics
Total Responses 52
Average 0.9

Clinic reviews and comments

Response
(2016, International parents) Professional and responsive
(2016, USA parents) Wendy was amazing! Worked first transfer. Highly recommended.
(2018, USA parents) Amazing staff. Amazing Doc!
Growing Generations was a great place for us 14 years ago.
Muy professionales !!! Yo quería una ninña y lo hacerto ...
The Nurses at Dr. Sahakian are fantastic and very helpful!
Watch their accounting
We had a wonderful experience at PFCLA. Dr. Sahakian is awesome!
העבירו עוברים לפונדקאית בלי להתייעץ איתנו תחילה בקשר למספר (בניגוד למסוכם מראש).
(2015, USA parents) Dr. Sahakian and their staff were very friendly and offered prompt service. The clinic was clean and professional, their information was clear, and they were very communicative both to us and our surrogate.
(2016, International parents) We felt in good hands at PFC and Dr. Shahakian. He gave us good recomandations when we had to find a second donor(the first prosess did not end up giving any embryos).
(2010, USA parents) Dr. Sahakian was great. He answered all of our questions and was frank in his opinion of the egg donor & surrogate. The staff was accomodating, and we had healthy twins on the first try!!! I would use his center again in a heartbeat.
(2016, USA parents) PFLCA is an excellent Fertility Clinic. Communication was sometimes lax and we felt we had to constantly dig to find out what was going on. Staff changes did not help. Cost was a very major issue. They had excellent choices for the overall Fertility process, but the cost was extremely high.
(2016, International parents) We are international parents and Dr Nurit Winkler was an exceptional support. She cares so much about her patients and their individual stories it's really amazing. She explained the process very well and also her screening of our surrogate was excellent. We can definitely recommend her!
(2016, International parents) We are very happy with the clinic Pacific Fertility Center and especially our doctor Vic Sahakien. He was very professional but also human and gave us straight forward advice. And the staff was very friendly and professional.
(2012, USA parents) I'm not sure I can sufficiently convey how incompetent we found Dr. Sahakian to be nor how unsatisfied we were with our 2.5 years with him. Our surrogacy journey while we were with PFCLA was an utter disaster. First and foremost, despite having proven donors and surrogates who had flawless track records, he was unable to get us pregnant even after 3 cycles. Note that he is one of the few doctors whose statistics are not available at SART.ORG, which in retrospect should have been a red flag. I can't believe we didn't pay more attention to that fact. Second, he was completely unresponsive and pays absolutely no attention to the details. Once his clinic received their fees, he was impossible to get on the phone, and when we did get him on the phone we were constantly rushed. I don't think we ever had more than a 5 or 10 minute conversation with him, despite going through 3 unsuccessful cycles. His beside manner--both to us, to our donor, and to our surrogate--was terrible. He consistently got everyone's name wrong, mixed up the facts of our cycles, etc. Finally, he is unbelievably unprofessional. His clinic misattributed the paternity of one of our frozen embryos, which is simply an unforgivable error for an IVF clinic (the paternity was attributed to my husband, but in fact it turned out to be created with my sperm). When this error was pointed out to him, rather than look into it he responded with an angry, flaming email in which he simply denied any wrong doing. When I provided him with irrefutable evidence of the error, he sent a weak apology for his prior email but NEVER apologized for the fact that his lab made this terrible mistake. Please know that this review does not come from a personal ax to grind, but a wish to take our terrible experience and do something productive with it by sharing our experience with those just starting out in the process.
(2017, International parents) Dr Sahakian is really the only reason why to even consider PFCLA. He is a great and professional man. However the rest of the facility is a joke. His staff is so unprofessional we eventually laughed about it. They would call patients in the waiting room (waiting room is the word, you spend hours there...) and let them know whatever in front of everyone else there. The staff would interrupt patient work to discuss lunch options (every time we were there). Staff would laugh when intended parents went into the "wank room", making them uncomfortable. On weekends the wait was ridiculous and no information, the only thing was the chatting in Spanish about the weekend going out or family events. Customers are not treated well. Dr Sahakian should really think of this when hiring staff. His work was great, even tough he told the egg donor she had hepatitis C and that it wasnt treatable (it is, and she didnt have it) but made her do a test "its only $100, ended up being $700). I cant recommend PFCLA until Dr Sahakian has co workers that understand why they are there.
(2016, International parents) Dr Sahakian, Wendy and all the team was great. As foreign couple who had never done any fertility treatment, our guidance from them was so great that we were able to do it with e-mail and Skype calls (the first time that I did the injection they were there watching me doing that, so I would do it right!!!!) The professional level was incredible. Our appointments were short but very effective. The feedback after the retrieval, even though it was on a weekend and in a holiday was almost hourly to check on me and to send us the results. The feedback from our surrogate regarding them it was very good as well and they did their surveillance (as expected) during the all period until there was an absolute pregnancy result. They were great and we would go there again!
(2006, USA parents) Absolutely outstanding. I would highly recommend. He treated me, my donor and surrogate with the utmost respect
(2014, International parents) Dr Sahakian head of PFC is truly a professional in ivf .! we had a direct contact with him and we are so happy that John -head of Circle .S. connected us with PFC.!
Dr Sahakian was recommended to us by our surrogate, who had been treated at PFCLA successfully on two occasions. Clearly the success or failure of IVF treatment can often determine the feedback for any clinic or doctor. So perhaps our judgement is coloured by the fact that we are proud parents of a wonderful baby boy thanks to Dr Sahakian. Dr Sahakian attended to us personally. For us this cut out a lot of administration and bureaucracy that is part and parcel of gestational surrogacy. Dr Sahakian always made time for us. If we needed a call with him for five minutes to obtain reassurance on a particular point, then we just had to schedule a call with 24 hours’ notice. His responses to our many questions by e-mail were incredibly prompt. This was so important to us, in what was naturally an unsettling time for us. The schedule at PFCLA was very clear, and they managed our expectations well in terms of next steps … every step of the way. We were incredibly lucky to have been supported by Dr Sahakian and the team at PFCLA, who were far more pro-active than our previous (and in theory prestigious) clinic.
(2016, International parents) PFC and the doctor who looked after us were excellent - nothing was sugar-coated, which is what we needed. It resulted in pregnancy at the first attempt (the doctor advised against a transfer with our first surrogate), and we have beautiful twins to thank the doctor for.
(2009, USA parents) Pacific Fertility Center was wonderful to us and treated us like any other couple. Dr. Sahakian provided us with his recommendations throughout the process which we believe helped us reach our goal to have a child!
(2014, International parents) For parents with no notable medical knowledge it is difficult to rate a fertility clinic. What we have learned is that different clinics apply very different protocols for an IVF. We cannot judge wether PFCLA is efficient, but in our case the first fresh cycle failed despite a harvest of 17 viable eggs and 12 embryos and despite the fact that our surrogate responded very well to her treatment. The second cycle with two frozen embryos worked. On the upside PFCLA doesn't seem to overdo it with medication for the surrogate and especially the egg donor. Some clinics push egg donors up to 60 eggs per donation (that's 5 years of fertility, not to mention the harm done by all the meds). And the staff is caring and efficient with their patients. However, communication is not their strong point. The director of the clinic, Dr. Sahakian, was truly a friendly and compassionate person, but also a very busy one. One shouldn't expect more than an occasional oneliner by email. But always friendly and quick. An additional advantage that when we signed up, PFCLA proposed un unlimited IVF to live birth plan to circle clients at a competitive rate. It's difficult not to recommend a clinic that has succeeded an IVF and made us parents, but it is very difficult to evaluate them because an IVF is a very, very complicated technique with an enormous number of variables.
(2015, International parents) The clinic was recommended by our surrogacy agency. They made a successful transfer on the first try with just one embryo. Pros: Professional, friendly and a great doctor in Dr. Sahakian (which he is well aware of!). Cons: Expensive (but worth it), some confusion over the timeline and calendar which meant we had to book flights at the last minute in order to be there for retrieval and transfer. Would definitely recommend PFCLA to others.
(2016, International parents) The service was smooth and efficient. The medical advice from the doctor was concise and informative. The experience was positive overall.
(2017, International parents) My donor and her family and my surrogate and her family were looked after with the best care and attention at all times.
Dr. Sahakian and his staff were wonderful! I couldn't have asked for a better, more joyous, more successful journey!
(2014, USA parents) The clinic made a successful transfer on the first try. We only wanted to transfer one embryo and they convinced us to do two which may have caused the success. This also helps their reputation. Also, this clinic is on more expensive than others.
(2017, USA parents) Dr. Sahakian is the best IVF doctor is California. Everything he said - he delivered. Next to God - he is my God.
(2013, International parents) If we chose this clinic, it's because Dr Sahakian spoke french, for us it was easy, this clinic had a very good classification between a lot clinic in USA. The staff was very nice and professional, communicate with them was very easy and fast, we really appreciate it.
(2008, International parents) We hadden een slechte ervaring met de clinic in New York (Hrm) Daarna in LA wisten we beter wat er ons te wachten stond en zijn we heel goed geholpen. Inderdaad dokter Shakian is een druk bezet man en de telfoongespreken waren kort maar efficient
(2005, USA parents) Pacific Fertility is an amazing IVF clinic. Dr. Sahakian has a fantastic way about him. His advice and guidance during the process was spot on. His staff is detail-oriented, friendly, and organized. Prices are very competitive. We were living in NYC when we used him, and doing the IVF in California with Pacific Fertility was well worth it (and we got a nice vacation in Santa Monica)!
(2016, International parents) PFC was great - Dr Sahakian was a wonderful breath of fresh air in an emotional journey - clear advice, fun, and professional.



Journey statistics for service provider

Number of IVF / IUI cycles done until journey resulted in a birth

Value Percent   Count
One 63.8%
30
Two 19.2%
9
Three 12.8%
6
Four 4.3%
2
  Totals 47
Statistics
Total Responses 47
Average 1.6

Type of transfer that resulted in pregnancy (if done IVF)

Value Percent  
Egg donation - fresh 68.9%
Egg donation - fresh / shared (you received only part of the eggs your donor provided) 2.2%
Egg donation - frozen / egg bank 11.1%
Frozen embryo transfer (from your previous cycle) 17.8%
 
Statistics
Total Responses 45

Known / Anonymous egg donation

Value Percent   Count
Unknown 31.1%
14
Known 64.4%
29
Other 4.4%
2
  Totals 45
Statistics
Total Responses 45
Responses "Other" Count
Left Blank 50
Semi-anonymous 1
אנונימית, הביעה הסכמה לפגוש את הילדים כשיהיו בגירים. 1

Egg donation source

Value Percent   Count
Intended mother (no donor) 4.3%
2
Family or friend 6.4%
3
Surrogacy agency 55.3%
26
Independent Egg donation agency 31.9%
15
Fertility clinic 2.1%
1
  Totals 47
Statistics
Total Responses 47



Demographics / family makeup

Gay / straight

Value Percent   Count
LGBT 87.0%
40
Straight 13.0%
6
  Totals 46
Statistics
Total Responses 46

Countries

Value Percent   Count
United States 49.0%
25
United Kingdom 7.8%
4
Canada 5.9%
3
Australia 5.9%
3
Spain 5.9%
3
France 5.9%
3
Norway 3.9%
2
Switzerland 2.0%
1
Sweden 2.0%
1
Netherlands 2.0%
1
Denmark 2.0%
1
Germany 2.0%
1
Israel 2.0%
1
Japan 2.0%
1
Portugal 2.0%
1
  Totals 51
Statistics
Total Responses 51